Customer Premises Equipment Deployment and Maintenance
Hassle-free network equipment support
Overview
Buying, renting and maintaining network equipment can be costly and time consuming, especially if you have limited resources or a complex infrastructure. You may also face challenges in logistics and differences in culture and language, currency movements, and standards and regulations, let alone finding suppliers for physical equipment in unfamiliar markets. Take this hassle away with our network equipment deployment and maintenance service, which provides simple equipment procurement and maintenance when you don’t need a full management service.
Key features
Flexible procurement process
Flexible billing scheme to help you save procurement costs and reduce administrative work. Our global standard price book enables faster turnaround times, along with our one-stop-shop for equipment services via our local distributors and suppliers.
Single service desk
If you’ve identified a fault, contact the 24/7 Telstra Global Service Desk. We will check the network connection and arrange equipment or replacement parts for your device if it is found faulty.
Choice of service assurance levels
We provide a range of service assurance levels to suit the needs at each of your sites. Replacement equipment or parts will be delivered to your site within the chosen target response time.
Native support backed by global experience
Our equipment deployment and maintenance service includes provision, acquisition, installation, and ongoing hardware maintenance support of all equipment across your network. We provide site survey and project management to ensure successful implementation of complex solutions.
Combined Telstra bill
The Network Equipment charge, which includes equipment rented or purchased through Telstra and maintenance service, is presented as a single line item on your Telstra bill.
Benefits
Wide service coverage and support
We offer equipment deployment and maintenance service in over 200 countries and territories. This includes a diverse range of technology equipment, onsite troubleshooting and break-fix, and online ticketing via Telstra Connect self-help portal with 24/7 online service assurance.
Peace of mind
Save time and effort on maintaining equipment. Our single service desk and qualified technicians provide a convenient way to resolve problems.
Business continuity
Fast hardware replacement helps give you the confidence your business can be operational for longer, while you retain the ability to access and manage your devices.
Competitive pricing
Take advantage of our partnership with leading vendors and economies of scale to enjoy cost-effective prices for both equipment and maintenance. You’ll also have the simplicity of a single invoice, making it easier to manage your IT budgets.