Telstra International Service Terms
Global Business Service Agreements
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Telstra Singapore Pte Limited
235.92 KB | PDF | Services agreement document for Telstra global business services Singapore
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Telstra International Limited
235.6 KB | PDF | Services agreement document for Telstra global business services Hong Kong
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Telstra Global (HK) Limited
218.37 KB | PDF | Services agreement document for Telstra Global (HK) Ltd
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Telstra UK Limited
212.41 KB | PDF | Services agreement document for Telstra global business services EMEA
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Telstra Germany Limited
222.49 KB | PDF | Services agreement document for Telstra global business services Germany
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Telstra Incorporated
264.07 KB | PDF | Services agreement document for Telstra global business services Americas
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Telstra Japan K.K.
235.64 KB | PDF | Services agreement document for Telstra global business services Japan
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Telstra Services Korea
235.52 KB | PDF | Services agreement document for Telstra global business services Korea
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Telstra Malaysia Sdn Bhd
354.46 KB | PDF | Services agreement document for Telstra global business services Malaysia
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Telstra Philippines Incorporated
252.78 KB | PDF | Services agreement document for Telstra global business services Philippines
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PT Reach Network Services Indonesia
394.04 KB | PDF | Services agreement document for Telstra global business services Indonesia
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Telstra Services (Taiwan) Incorporated
229.65 KB | PDF | Services agreement document for Telstra global business services Taiwan
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Telstra Telecommunications Private Limited
237.95 KB | PDF | Services agreement document for Telstra global business services India
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Telstra Limited
227.64 KB | PDF | Services agreement document for Telstra global business services Australia
Data Protection Addendums (DPAs)
Vew about our Data Protection Addendums (DPAs) .
Other Terms
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Telstra Inc Global Services Agreement
233.82 KB | PDF | Services agreement document for Telstra global services.
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Telstra Enterprise Acceptable Use Policy
110.86 KB | PDF | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.
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Telstra Services Annex to Pacnet General Conditions
110.06 KB | PDF | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.
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EVPL Services (Telstra International)
153.47 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
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EVPL Services (Telstra Limited)
159.8 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
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Private Line Service (Telstra International)
214.46 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
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Private Line Service (Telstra Limited)
244.68 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
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IPVPN Service (Telstra International)
256.13 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
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IPVPN Service (Telstra Limited)
243.11 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
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IPVPN Service (Wholesale)
198.09 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
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IPVPN Policy
73.78 KB | PDF | This document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).
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VPLS Services (Telstra International)
194.82 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
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VPLS (Telstra Limited)
218.25 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
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Global Colocation Service Schedule (Telstra International)
881.88 KB | PDF | Service schedule for co-location services.
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Global Colocation Service Schedule (Telstra Limited)
891.76 KB | PDF | Service schedule for co-location services.
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Co-location Services (HKCS1 HKCS2)
276.96 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).
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Co-location Facilities Guide
629.06 KB | PDF | Facilities Guide for Co-location Services
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Satellite Teleport Services (Telstra International)
321.64 KB | PDF | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).
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Satellite Data Services (Telstra International)
161.01 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
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Satellite Data Services (Telstra Limited)
174.77 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
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Internet Services (Telstra International)
362.91 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
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Internet Services (Telstra Limited)
396.92 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
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Internet Services (Wholesale)
292.57 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
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Denial of Service Protection (Telstra International)
203.92 KB | PDF | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
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Denial of Service Protection (Telstra Limited)
205.05 KB | PDF | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
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IP Transit Service (Wholesale)
205.81 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
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IP Transit Service (Telstra International)
193.83 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
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IP Transit Service (Telstra Limited)
219.32 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
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Telstra Agile Satellite Services (Telstra International)
195.5 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Service
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Telstra Agile Satellite Services (Telstra Limited)
194.85 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Service
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Starlink Enterprise Internet (Telstra Limited and Telstra International)
230.39 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Starlink Services.
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Equinix Digital Services Service Schedule
178.13 KB | PDF | This Service Schedule sets out the service description and terms that apply to Equinix Digital Services.
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IRU Service Schedule
119.59 KB | PDF | This Schedule sets out the description and target levels that apply to the IRU Service Schedule