Telstra International Service Terms
Global Business Service Agreements
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Telstra Singapore Pte Ltd.
215.58 KB | PDF | Services agreement document for Telstra global business services Singapore
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Telstra International Limited
215.62 KB | PDF | Services agreement document for Telstra global business services Hong Kong
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Telstra UK Limited
193.49 KB | PDF | Services agreement document for Telstra global business services EMEA
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Telstra UK Limited
203.96 KB | PDF | Services agreement document for Telstra global business services Germany
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Telstra Incorporated
236.86 KB | PDF | Services agreement document for Telstra global business services Americas
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Telstra Japan K.K.
215.39 KB | PDF | Services agreement document for Telstra global business services Japan
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Telstra Services Korea
215.42 KB | PDF | Services agreement document for Telstra global business services Korea
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Telstra Malaysia Sdn Bhd
215.44 KB | PDF | Services agreement document for Telstra global business services Malaysia
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Telstra Philippines Inc.
232.96 KB | PDF | Services agreement document for Telstra global business services Philippines
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PT Reach Network Services Indonesia
600.62 KB | PDF | Services agreement document for Telstra global business services Indonesia
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Telstra Services (Taiwan) Inc.
215.48 KB | PDF | Services agreement document for Telstra global business services Taiwan
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Telstra Telecommunications Private Limited
221.98 KB | PDF | Services agreement document for Telstra global business services India
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Telstra Limited
212.98 KB | PDF | Services agreement document for Telstra global business services Australia
Data Protection Addendums (DPAs)
To view our Data Protection Addendums (DPAs) please click here
Other Terms
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Telstra Inc Global Services Agreement
221.29 KB | PDF | Services agreement document for Telstra global services.
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Telstra Enterprise Acceptable Use Policy
110.62 KB | PDF | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.
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Telstra Services Annex to Pacnet General Conditions
109.77 KB | PDF | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.
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Global Sch - EVPL Services (Telstra International)
159.11 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
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Global Sch - EVPL Services (Telstra Limited)
167.72 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
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Global Sch - Private Line Service (Telstra International)
218.39 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
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Global Sch - Private Line Service (Telstra Limited)
244.12 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
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Global Sch - IPVPN Service (Telstra International)
267.76 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
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Global Sch- IPVPN Service (Telstra Limited)
258.08 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
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Global Sch - IPVPN Service (Wholesale)
209.72 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
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IPVPN Policy
73.78 KB | PDF | This document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).
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Global Sch - VPLS Services (Telstra International)
202.12 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
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Global Sch - VPLS (Telstra Limited)
227.32 KB | PDF | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
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Global Sch - GCPE Solutions (Telstra International)
201.76 KB | PDF | Service schedule for global customer premises equipment solutions.
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Global Sch - GCPE Solutions (Telstra Limited)
173.79 KB | PDF | Service schedule for global customer premises equipment solutions.
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Global Colocation Service Schedule (Telstra International)
335.64 KB | PDF | Service schedule for co-location services.
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Global Colocation Service Schedule (Telstra Limited)
312.65 KB | PDF | Service schedule for co-location services.
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Co-location Services (HKCS1 HKCS2)
231.93 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).
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Co-location Facilities Guide
281.79 KB | PDF | Facilities Guide for Co-location Services
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TPN Service Schedule
314.06 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.
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Global Sch - Professional Consulting Services (Telstra International)
171.22 KB | PDF | Service schedule for Professional and Consulting Services.
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Global Sch - Professional Consulting Service (Telstra Limited)
173.66 KB | PDF | Service schedule for Professional and Consulting Services.
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Global Sch - Satellite Teleport Services (Telstra International)
204.06 KB | PDF | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).
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Global Sch - Satellite Data Services (Telstra International)
161.01 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
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Global Sch - Satellite Data Services (Telstra Limited)
178.45 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
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Global Sch - Managed Cloud Service (Telstra International)
183.69 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud services.
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Global Sch - Managed Cloud Service (Telstra Limited)
202.94 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud services.
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Global Sch - Microsoft Cloud Service (Telstra International)
183.69 KB | PDF | This Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.
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Global Sch - Microsoft Cloud Services (Telstra Limited)
219.39 KB | PDF | This Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.
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Global Sch - Internet Services (Telstra International)
381.63 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
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Global Sch - Internet Services (Telstra Limited)
400.28 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
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Global Sch - Internet Services (Wholesale)
304.48 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
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SIP Connect Service Schedule
225.73 KB | PDF | This Schedule sets out the service description for the SIP Connect Service.
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SIP Connect for Resellers Service Schedule
189.67 KB | PDF | This Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.
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Telstra 911 SIP Connect Service Addendum
240.06 KB | PDF | This document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect service
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GVOIP Inbound Service Schedule
178.48 KB | PDF | This Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.
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GVOIP Outbound Service Schedule
182.88 KB | PDF | This Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.
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Global Sch - Denial of Service Protection (Telstra International)
217.53 KB | PDF | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
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Global Sch - Denial of Service Protection (Telstra Limited)
218.49 KB | PDF | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
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Global Sch - IP Transit Service (Wholesale)
223.01 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
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Global Sch - IP Transit Service (Telstra International)
175.96 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
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Global Sch - IP Transit Service (Telstra Limited)
203.56 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
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Global Sch - GMNS Integrated Service (IPVPN-Internet-GCPE and GMNS) (Telstra International)Global Sch - GMNS Integrated Service (IPVPN-Internet-GCPE and GMNS) (Telstra International)
631.5 KB | PDF | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.
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Global Sch - GMNS Integrated Service (IPVPN-Internet-GCPE and GMNS) (Telstra Limited)
658.34 KB | PDF | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.
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Global Sch - GMNS Essential (Telstra International)
221.55 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
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Global Sch - GMNS Essential (Telstra Limited)
214.67 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
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Global Sch - GMNS Standalone (Telstra International)
254.19 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
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Global Sch - GMNS Standalone (Telstra Limited)
269.93 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
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Global Sch - Satellite NBN Service (Telstra International)
205.26 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service
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Global Sch - Satellite NBN Service (Telstra Limited)
208.95 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service
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Global Sch - Telstra Agile Satellite Services (Telstra International)
208.95 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Service
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Global Sch-Telstra Agile Satellite Services (Telstra Limited)
207.26 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Service
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Telstra Calling for Microsoft Teams Service Schedule
336.09 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.
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Global Cyber Detection and Response Service Schedule
222.24 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.
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Global Sch - Managed Cloud Services - Back-up as a Service (Telstra International)
217 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud backup as a service
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Global Sch - Managed Cloud Services - Back-up as a Service (Telstra Limited)
224.18 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud backup as a service
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Global Telstra Starlink Enterprise Internet Service Schedule
152.49 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Starlink Services.
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Genesys Cloud Contact Center
348.06 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Genesys Cloud Contact Center Services.
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AWS Services Service Schedule
216.01 KB | PDF | This Service Schedule sets out the service description and terms that apply to AWS Services.
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Equinix Digital Services Service Schedule
178.85 KB | PDF | This Service Schedule sets out the service description and terms that apply to Equinix Digital Services.
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Global Sch - SecureEdge Cloud and Remote Service (Telstra International)
183.96 KB | PDF | -
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Global Sch - SecureEdge Cloud and Remote Service (Telstra Limited)
203.03 KB | PDF | -